Frequently Asked Questions
Please feel free to contact us if you can’t find what you need here and we’ll get back to you as soon as we can.
For Customers
How do I request for a tutor?
What is " Tutor Matching"?
What is Certificates Verified?
How do we know if the tutors’ qualifications are verified?
What if I’m unsatisfied with the tutors’ service after the first lesson?
How do I make payment?
For Tutors
Are there any criteria before I can be a tutor at TutorSpace?
Is there any registration fee when I sign up for a TutorSpace account?
How do I close my account or stop receiving assignments from TutorSpace temporarily?
Why was my account closed when I did not close it myself?
What if I’ve forgotten my password?
Why am I unable to login?
Are there any requirements for the scanned certificates?
What are the steps to scan my certificates?
How to optimize the scanned certificate or images taken from digital camera?
Do I have to upload my photo?
How do I update my schedule?
Receiving and responding to request SMS or Email
I have not received any response after replying to the SMS/email.
What do I have to do to prepare for the first lesson?
What will happen if the first lesson is not attended?
Commission, Payment and Disputes
General Questions
Is TutorSpace registered in Singapore?
Who do I contact with regards to business opportunities with TutorSpace?
Are you hiring coordinators?
Can I advertise on your website?
For Customers
- How do I request for a tutor?
- What is " Tutor Matching"?
Fill out the form with your details in the required fields at TutorSpace.sg/request.
After making your request, you do not have to do anything. We will call/email you to inform you if any tutors screened by our administrator have been selected for your final selection. We will then arrange a date and time for your first lesson.
“Tutor Matching” is a powerful system that allows you to match your preferences of a tutor onto the tutors who have those qualities in our database though your self-selection process. It makes the viewing of the suitable candidates’ profiles easier for you as well.
Selection Criteria:
1. Subjects
2. Subject levels
3. Tutor category: view only full-time tutor, teachers, instructors, etc.
5. Certificates Verified: If you select Yes, only tutors who uploaded their certificates will be shown
6. Select your area: This is the area that you live in. If you are not sure, fill in the district field instead.
7. District: Enter the first two digit of your postal code and we will determine the district for you. All tutors who have indicated interest to teach in this district will be shown.
8. Gender preference: Do you prefer a male or female tutor?
9. Age Range: You can choose tutors in a specific age range
10. Selected Tutors (if any): Tick on the checkbox of your preferred tutors as you view their profiles. This enables us to contact these selected tutors immediately without having you to wait for interested tutors to reply when we broadcast this assignment.
- What is Certificates Verified?
- How do we know if the tutors’ qualifications are verified?
- What if I’m unsatisfied with the tutors’ service after the first lesson?
If you do not wish to continue the tuition after the first lesson, you will only have to pay for that session to the tutor and we will source for another tutor for you for absolutely free of charge.
- How do I make payment?
Agency Fee
50% of the 1st month's tuition fee will be collected by us as a form of commission from you. You will receive the invoice with the TutorSpace logo on via email. The invoice has the following information on it: the invoice number, customer account number, subjects taught, frequency, duration, tutor details and date of the first lesson.
Payment
The modes of payment together with the instruction is found in the invoice.
You may make payment either by mailing a cheque or bank transfer.
When the tutors’ profile contains the Certificates Verified icon, it means TutorSpace holds a digital copy of their certificate. The full image of the certificate should contain the tutor's name, the school/organisation emblem and legible text. Incomplete and low resolution certificates are rejected immediately.
Regardless of whether they have uploaded their certificates, the tutors are instructed to bring their certifications along during the first lesson.
We verify all the certificates that tutors/instructors upload to TutorSpace. A certificates verified icon will appear on the tutors’ profile once their certificates have been verified.
For tutors/instructors who do not upload their certificates online and if you wish to see it in hard copy, they will be instructed to bring along during the 1st lesson.
Contact us immediately if you find that the tutor’s qualification is inaccurate and we’ll assess the situation.
For Tutors
- Are there any criteria before I can be a tutor at TutorSpace?
There are three criteria that you need to meet:
1. Age
You need to be 18 years old and above in order to qualify for the registration.
2. Qualifications
You need to possess at least an O Level or A Level certificate in order to qualify for the registration.
3. Residency
You need to be a Singaporean, Permanent Resident or a Foreigner holding a student pass or work permit in order to become a Singaporean tutor/instructor. - Is there any registration fee when I sign up for a TutorSpace account?
Registering for a TutorSpace account is absolutely free.
- How do I close my account or stop receiving assignments from TutorSpace temporarily?
- Why was my account closed when I did not close it myself?
- What if I’ve forgotten my password?
- Why am I unable to login?
- Are there any requirements for the scanned certificates?
- What are the steps to scan my certificates?
- How to optimize the scanned certificate or images taken from digital camera?
- Do I have to upload my photo?
- How do I update my schedule?
- Receiving and responding to request SMS or Email
- I have not received any response after replying to the SMS/email.
- What do I have to do to prepare for the first lesson?
- What will happen if the first lesson is not attended?
- Commission, Payment and Disputes
1. What are the commission charges?
You can close your TutorSpace account by logging in and clicking on the Close Account tab. You will be prompted to confirm once. Upon confirmation, your account will be closed permanently and your profile will no longer be displayed.
If you only intend to stop receiving assignments temporarily, you should set your account status to “Unavailable”.
These are some reasons why your account may have been closed:
1. You did not enter any qualification nor upload any certificates.
2. The phone number you registered with us is invalid.
3. You did not turn up for the first lesson.
4. You were uncontactable for a prolonged period of time.
5. We have received a complaint from a customer about you and have begun investigation.
If you find that your account has been closed and wish to enable it again, you may contact us and provide us your email. We will do a review and enable it again.
Resetting your password:
1. You need to enter the email registered with us at http:// tutorspace.com.sg/reset
2. Check your email (including junk mail) and follow the link in the email.
3. Enter your new password within an hour the reset request was made. This is to protect your account against password hacking.
These are the few reasons why your login was denied:
1. You did not activate your account through email.
2. The entered email address was not the one you registered with us.
3. The entered password was incorrect. If you have forgotten your password, read point 5.
4. Your browser does not have javascript enabled which is needed to hash your password before sending it to us.
5. Your account has been closed. For more information why your account was closed, read point 4.
Yes, your scanned certificates must meet the following criteria in order to be accepted:
1. Organization or school emblem, and authorized signatories has to appear clearly on the certificates.
2. Only legible text on the certificates is accepted.
3. Only 100dpi or higher resolution of the certificate image is accepted.
4. Only fully scanned certificate is accepted.
5. The certificate has to be scanned in color. Black and white images are accepted only if it is of substantial quality.
6. Only relevant certificates will be accepted.
8. The certificate must be in only English and Chinese language. Other than that, you need to provide us the full translation of the certificate which you can send us via email.
You need to take note that you have to scan your certificates at 100Dpi. Higher resolutions will produce images with file size that are too large to upload while lower resolutions are not clear enough.
Steps to scan are provided below and should work on most Windows XP systems:
1. Click on the Start menu and click on Scanner and Camera Wizard under Accessories.
2. Click Next when this screen appears.
3. Click Custom settings
4. Adjust to 100dpi, color picture and click OK.
5. Select a filename and choose a directory and click Next and wait for the scanning to complete.
Your scanned certificate should be around 600kb in size. Optimizing the file size to 110kb allows you to upload faster.
Install the irfanview program at http://www.irfanview.com/ to get started.
1. Open the scanned image in irfanview
2. Re-save the image
3. Select file type and check “show options dialogue” box and click Save.
Uploading a photo gives you 1 rating point instantly. And by having a pleasant photo of yourself in your tutor profile, it will close the gap between the customer and yourself. Thus this will increase your chances of being shortlisted by our client.
Photos should meet the following condition:
1. The size should be 128px (width) by 160px (height)
2. It should be bright enough
3. We should be able to see your face clearly
4. No group photos allowed
You can indicate your schedule by clicking on the slots that you are available on in your tutor profile. Your schedule will then be displayed in your tutor profile for viewing.
To receive request SMS from us:
1. You need to set your status to Available in your TutorSpace account.
2. Have a valid mobile number and email address.
3. Indicate interest by filling up the 3 fills required from you in the assignment email sent to you.
When you receive the SMS or Email for tuition assignment, it will contain details on the following:
1. Area
2. Subject level (eg. Sec1, Jc2)
3. Subjects
4. Frequency and duration per month (4x1.5hr/mth)
5. Timing (weekdays 5pm)
6. The rate per hour (if customer has a budget)
Eg. Hi, Sec3 Bio tuition at Bishan St 21. 2x1.5hr/wk. Friday evening & Sunday afternoon only. Please reply if interested with your quoted rates and available schedule. - Trina, TutorSpace
Responding to SMS/Email:
1. Always reply with your stated rate and schedule.
2. If you do not reply to our SMS/email frequently, we will stop sending you SMS/email.
3. Only give a positive response if you are sure you can meet the requirements (location, subjects and timing).
The coordinator may not give you a response if your tutor profile was rejected by the customer. If your tutor profile was accepted, the coordinator will follow up with you accordingly.
To stop receiving request SMS, simply set your tutor account status to Unavailable.
If you do not hear from us after accepting the assignment, it is likely that another tutor has been selected by our client.
Go through the checklist to prepare yourself for the first lesson:
1. Jot down the full address of the customer.
2. Find out how to get to the place.
3. Store the customer's number and the coordinator's number in your phone in case you are lost on that day, and you still be able to contact us.
4. Bring your relevant certificates. If you have uploaded your certificates online and have them verified, you’d still have to bring them down if requested by our clients.
5. If you have some notes from your previous tuition, you can bring it along.
6. On the first lesson, you need to establish which areas the student is weak in.
It is very important for you to attend the first lesson. Your account will be closed if you do not attend the first lesson and ignore our calls. Decision to close accounts will be done on a case by case basis.
We charge 50% of the first month's tuition fee as commission from tutors. Customers do not have to pay any extra charges. We will collect the payment directly from our customers two weeks after the first tuition lesson starts.
2. Non-default payment: reverse billing and payment to agency
There are occasions when the customer specifically request that we collect the payment from the tutor. In this case, we will send the invoice to you and you will collect the full payment from the customer. The instructions on how to make payment to us can be found in the email.
In the event where customer pays us the full month payment, we will then transfer the balance to your bank account.
3. Cheating cases
TutorSpace has a harsh policy on cheating cases. If found out, the tutor account will be closed permanently and a police report may be lodged.
4. Disputes on service rendered
A customer may dispute that a tutor has rendered poor service and refused payment. However, if the tutor is able to provide strong evidence in writing that lesson was given properly, we will proceed with the billing.
If a customer still refuses to pay, TutorSpace will proceed with legal action depending on the amount involved.
General questions about TutorSpace
- Is TutorSpace registered in Singapore?
- Who do I contact with regards to business opportunities with TutorSpace?
- Are you hiring coordinators?
- Can I advertise on your website?
TutorSpace.com.sg belongs to iLearnz Pte Ltd which is registered in Singapore under the business number 53133918A.
All business related questions and proposals should be sent to us at info@tutorspace.sg.
Coordinator positions are available from time from time. You can view the job description at the jobs section. ***
We are very serious about what we put on the website. We will only accept advertisements which are related to education and value-added to our audiences. Through your advertisements, we aim to expose our customers and tutors to wider and better educational services. If you are interested in advertising with us, please feel free to drop us an email at info@tutorspace.sg.